Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund & Cancellation Policy

At Izwi Lami, we provide professional session-based services designed to support our clients consistently.

Bookings & Payments
All sessions (once-off and monthly packages) must be paid in full in advance to secure your booking.

Cancellations & Rescheduling
- Once-off sessions: Cancellations or rescheduling must be made at least 24 hours before the scheduled session.
- Monthly packages (4 or 8 sessions): Sessions may be rescheduled with at least 24 hours’ notice.

Missed Sessions
Failure to attend a scheduled session without prior notice will result in the session being forfeited. No refunds will be issued for missed sessions.

Refunds
- Once-off sessions: Refunds are only issued if cancellation is made within the required 24-hour notice period.
- Monthly packages (4 or 8 sessions): Payments are non-refundable once the first session has been used.
- Unused sessions are non-refundable but may be rescheduled within the package validity period.

Package Validity
All monthly packages (4 or 8 sessions) must be used within 30 days from the date of purchase unless otherwise agreed.